The website (the “Website”) is operated by Naturalis Balance S. à r.l, a limited liability company established and incorporated under Luxembourg laws, having its registered office at 81a rue du dix octobre, L-7243 Bereldange, Luxembourg, registered with the Luxembourg Trade and Companies Register under number 2016 2464 818 (“NATURALIS BALANCE”), holder of a business authorization delivered by the Luxembourg Ministry of Economy under Number 10072533/0 located at Forum Royal, 19-21, boulevard Royal, L-2449 Luxembourg (+352 247 84 715) and whose VAT number is LU29052024.

NATURALIS BALANCE may be contacted at the following details:

81a rue du dix octobre, L-7243 Bereldange, Luxembourg
+352 691 81 81 18



The present terms of use (the “Terms of Use”) govern the use of the Website.

By accessing the Website, any visitor (the “Visitor”) agrees to be bound automatically by the Terms of Use. NATURALIS BALANCE reserves the right to make any change to the Terms of Use at any time without advance notice and without the Visitor’s consent.


Access to the Website

The Website is freely accessible to anyone who has an Internet access. All costs relating to the access and use of the Website, whether costs for hardware, software or Internet access, shall be borne exclusively by the Visitors.

Visitors are responsible for the proper functioning of their computer equipment and Internet access.

Some sections of the Website may be reserved to Visitors who have previously created an account under the conditions set out above and are duly identified with their username and password.

NATURALIS BALANCE reserves the right to refuse access to the Website, unilaterally and without prior notice, to any Visitor not complying with the Terms of Use.

NATURALIS BALANCE shall not be held liable for the use of any software or hardware selected by the Visitor.


Use of the Website

Visitors may not interfere with the security of, or otherwise abuse, the Website or any system resources, services or networks connected to or accessible through the Website.

Visitors may only use the Website for lawful purposes. Visitors are also prohibited from using the Website to defame, abuse, harass, stalk, threaten or otherwise violate legal rights of others.



With the exception of the data mentioned in the provision "Cookies" below, NATURALIS BALANCE does not collect personal data other than those you voluntarily provided on the Website, either when you sign up for an account, upload images, share information and contents, or post comments on the Website.

The personal data collected on the Website are exclusively processed by NATURALIS BALANCE to meet the demands of Visitors accordingly to the amended Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, and notably to:

- create and manage your personal account,

- process your transactions,

- to display content that is customized to your interests and preferences,

- to communication with you.

NATURALIS BALANCE may also send you marketing emails to inform you of new products or services or other information or offers that may be of interest. If you do not wish to receive marketing emails, follow the “unsubscribe” instructions included within each email communication.

Personal data are treated as strictly confidential and kept so during the period permitted by applicable law.

Personal data will not be disclosed or sold to third parties, unless with the Visitor’s prior consent or if required by law.

Pursuant to the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, the Visitor has the right to (i) access his/her personal data, (ii) ask for a correction where such data is inaccurate or incomplete, and (iii) object to the processing of such data on the basis of compelling legitimate grounds.


For such requests, you may contact NATURALIS BALANCE directly at the following email address: or postal address:

81a rue du dix octobre,
L-7243 Bereldange,


NATURALIS BALANCE follows generally accepted security standards to help protect your personal information. However, no method of transmission over the Internet, or of electronic storage, is 100% secure. Therefore, NATURALIS BALANCE cannot guarantee the absolute security of your personal data.

Naturalis Balance & EU General Data Protection Regulation (GDPR)

Information retained by Naturalis Balance by process:

User accounts:

  • First name
  • Last name
  • Delivery addresses
  • Email address
  • Date of birth
  • Telephone number
  • Choice of subscribing to the newsletter
  • Order history
  • Last login date
  • Language preference

Placing an order:

  • First name
  • Last name
  • Delivery addresses
  • Email address
  • Telephone number
  • Alternative delivery address
  • Abandoned cart
  • Products in cart
  • Credit card information (temporary for the duration for the paymen transaction)
  • Delivery method

Cookies & web surfing:
Please note that unfortunately, Naturalis Balance is not entirely aware of all data that is retained on its site since these depend on the algorithms set by the website provider and domain host.

Use of personal data
All user data (that we are aware of) is kept internally for the use of Naturalis Balance SARL purely for statistical analysis purposes. Unless stated otherwise, users’ email and names are used for sending out personalised newsletters.

Retention time of personal data
All data collected is stored on a secure server, whereby it is only accessed internally and exclusively through encryption by Naturalis Balance. All personal data may be deleted upon request by the person in question.


What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.


For more general information on cookies see the Wikipedia article on HTTP Cookies...


How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.


Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.


The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.


We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.


This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.


Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.


This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.


For more information on Google Analytics cookies, see the official Google Analytics page.


As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.


We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


Intellectual Property

All elements of the Website, including its structure, its graphics, its source or object code and its content (including, but not limited to, texts, graphics, images, photographs, logos, icons, software, and databases) are protected by intellectual property laws, and notably by copyright and trademark laws.

NATURALIS BALANCE allows the Visitor to access and use the Website and its contents exclusively for personal purposes. Any professional or commercial use of these elements is strictly prohibited. Visitors may not create derivative works from or otherwise exploit the elements of the Website in any way.

NATURALIS BALANCE reserves all rights on the Website. Access to and use of the Website cannot be considered as an assignment or a license agreement. As a result, Visitors are prohibited from using the Website for purposes other than those mentioned above, including reproducing or publicly displaying, modifying, performing extraction or decompilation of all or part of the Website, including in particular its structure, its graphics, its object code or source and its content (including texts, graphics, images, video, information, logos, icons, buttons, software, audio and other files, databases), without the prior and written express consent of NATURALIS BALANCE.

Any non-authorized use of the Website, in whole or in part, or of any of its components, including NATURALIS BALANCE trademark(s), by any process whatsoever, is an infringement punishable by law.


Modification, suspension or interruption of the Website

NATURALIS BALANCE reserves the right, at any time, without the need to give prior notice to the Visitors, to interrupt temporarily the access to all or part of the Website for technical reasons, updating of the present Terms of use or compliance of the Website with any legal or regulatory provisions.

NATURALIS BALANCE cannot be held liable neither:

- for malfunctions or failures of the network or servers or other technical malfunction beyond its reasonable control that prevent or alter access to all or part of the Website, nor

- for any software, computer viruses or other destructive, harmful or disruptive files or programs that may infect or otherwise impact the Visitor’s use of its computer equipment, or other property, which may result from the Visitor’s access or use to the Website.

The Visitor’s attention is drawn to Internet limitations and constraints and to the fact that NATURALIS BALANCE cannot therefore guarantee the total security of data exchanges. The Visitor is expected to take all necessary measures to protect him/herself against unauthorized intrusions within his/her information system. Furthermore, the Visitor is informed that functioning of the Website and response times may vary according to his/her system of connection parameters and his/her Internet access service network. NATURALIS BALANCE assumes no responsibility in this respect.

As a result, NATURALIS BALANCE can in no case be held liable, directly or indirectly, due to any malfunction of the Website, and notably in the case of loss of data saved by the Visitor on his/her personal account or of a damage caused to the hardware or software used by the Visitor to access or use the Website, caused by one or more technical features inherent to Internet, or the computer hardware or software used by the Visitor, or a misuse of the Website by the Visitor.

Visitors assume all responsibility and risk for use of the Website and of its elements, including without limitation the information and content contained herein.


Hypertext links

The Website may contain links or references to other websites, including social networks, belonging to third parties. The inclusion of these links does not imply that NATURALIS BALANCE endorses these websites. NATURALIS BALANCE does not accept any responsibility for the content of these websites.

Visitors can make on their personal website, if any, a direct link to the home page of the Website, provided that such personal website, in whole or in part, complies with the law, the public order and morality, and is not likely to prejudice the reputation of NATURALIS BALANCE.

The inclusion of such a link on the above conditions may in no way be interpreted as an implicit affiliation agreement or as involving a contract between NATURALIS BALANCE and the owner of a third party website.

Framing and In-line linking are strictly prohibited.

In any case, any link made to the Website must be removed if requested by NATURALIS BALANCE.

Any hypertext link to the Website requires the prior written express consent of NATURALIS BALANCE.



NATURALIS BALANCE may store and archive, within the limits set law, the computer data generated as a result of access to and use of the Website (the "Connection Data") in order to ensure the integrity of such data.

The Parties agree that Connection Data as proof of communications between them, constitutes documentary evidence within the meaning of Article 1341 of the Luxembourg Civil Code and has the same probative value as a document created, received or kept in writing.

Therefore, Connection Data may be validly produced as evidence by NATURALIS BALANCE in connection with any claim or action with the same value as any document created, received or kept in writing, which the Visitor expressly acknowledges.

The Visitor agrees not to contest the admissibility, enforceability or probative value of the Connection Data because of their electronic nature. Visitors may access their Connection Data on request addressed to NATURALIS BALANCE by mail or email.



The Terms of use are governed by, and construed in accordance with, the law of Luxembourg.

Both NATURALIS BALANCE and the Visitor irrevocably agree the exclusive jurisdiction of the Courts of Luxembourg-City to settle any dispute or claim that arises out of or in connection with the validity, interpretation and enforcement of the Terms of use, the access and/or use of the Website.