SHIPMENTS AND RETURNS

General

Unless stated otherwise, your goods will be packaged and sent off within 2 working days; your product will then take 3-5 working days for standard delivery to arrive at your doorstep/letterbox/post office/dog house. The delivery time may vary due to external factors such as severe weather conditions and public holidays.

Products will only be shipped once payment has been made in full.

Shipping rates

Naturalis Balance offers 1 euro cent shipping for orders over 50€ in the following countries:Austria, Belgium, France, Germany, Luxembourg and the Netherlands.

For orders under 50€, a surplus will be added as follows:

CountryShipping priceShipping price for orders over 50€

Europe - Zone 1

Austria, Belgium, France, Germany, Luxembourg, Netherlands.

5€

Europe - Zone 2

Czech Republic, Denmark, Greece, Finland, Hungary, Iceland, Ireland, Italy, Lithuania, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland, UK.

15€8€

World - Zone 1

Rest of Europe &Turkey

Countries of North Africa

Middle East


Azores, Brazil, Canada, Canary Islands, China, India, Indonesia, Malaysia, Madeira, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand, Vietnam, United States.

30€22€

Other countries

Please ask for a quote!Please ask for a quote!

Carriers and shipping methods

Your orders will shipped via local parcel delivery services and their third party partners (e.g. Post Luxembourg, Interroute).

For express deliveries, the service will be entrusted to TNT express.

Refund policy

Customers may return their purchases for a full refund provided that:

  1. All products remain unopened.
  2. Products are sent back to Naturalis Balance at your own expense.
  3. Goods are returned within 14 days of receipt.

When the above criteria are met, a full refund will be administered within 14 days upon receipt of the products.

Items bought on sale are not entitled for a refund.

Packaging

I believe in fair, social, sustainable and respectable business practices. As a result, product packaging for deliveries are etiher:

  1. 100% recycled and FSC certified cardboard boxes with paper stuffing.
  2. Recovered and reused boxes and stuffing to further lower our carbon footprint.
  3. Coming soonRepack - reusable eco friendly delivery bags which are sent back by the clients free of charge in order to benefit from vouchers!